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Delivery & Returns
How long does delivery take?
How long does delivery take?
UK mainland orders arrive within 3–5 working days via our Speedy and Tracked DHL Delivery. Highlands and Islands orders also arrive within 3–5 working days.
Embroidered and customised products take a little longer, arriving within 7–10 working days.
How much does delivery cost?
How much does delivery cost?
Delivery is free on UK mainland orders over £75 (£90 inc. VAT). For orders under £75, delivery costs £4.50 (£5.40 inc. VAT). Highlands and Islands delivery is £9.95 (£11.94 inc. VAT).
Enter your delivery address at checkout for exact pricing.
How do I track my order?
How do I track my order?
We send a tracking link to your email as soon as your order is dispatched.
How do I return an item?
How do I return an item?
Get in touch with our team to start your return. If the item is unwanted, you'll arrange and pay for postage yourself; if it's faulty or was sent incorrectly, we'll cover the return cost.
Returns are accepted within 30 days, on unused items in original packaging.
Can I exchange for a different size?
Can I exchange for a different size?
Yes, just get in touch with our team to arrange a size exchange. The same conditions apply as returns — items must be unused, in original packaging, and within 30 days of purchase.
What do I do if my order arrives damaged or incorrect?
What do I do if my order arrives damaged or incorrect?
Get in touch with our team straight away and we'll sort it for you. We'll cover the full cost of returning the item, and arrange a replacement or refund once it's received.
Sizing & Fit
How do I find my size?
How do I find my size?
Every product page includes a size guide to help you find the right fit before you order.
Do your sizes come up large or small?
Do your sizes come up large or small?
Our sizes are true to size, so you can order with confidence using the size guide on each product page.
If you are unsure, please check the size charts carefully or speak to our team at info@harveys.co.uk or 0161 624 9535.
Do you have a size guide?
Do you have a size guide?
Yes, you'll find a size guide on every product page to help you find the right fit.
What if my item doesn't fit when it arrives?
What if my item doesn't fit when it arrives?
No problem — get in touch with our team and we'll arrange a size exchange. The item must be unused, in original packaging, and within 30 days of purchase. Please note that return postage costs aren't refunded in this case.
Embroidery & Printing
Do you offer embroidery and logo printing?
Do you offer embroidery and logo printing?
Yes, we offer logo printing as well as embroidery, including embroidered text. Get in touch with our team to discuss your requirements.
How do I send my logo or artwork?
How do I send my logo or artwork?
Simply upload your logo or artwork on the product page — you'll find a clear section there to customise your items.
What file format do I need for my logo?
What file format do I need for my logo?
We accept PNG, JPG, and PDF files. For the best embroidery or print result, use the highest quality version of your logo you have available.
What's the minimum order quantity for embroidery or printing?
What's the minimum order quantity for embroidery or printing?
There's no minimum — you can order embroidered items individually or in bulk.
How long does embroidery and printing add to my delivery time?
How long does embroidery and printing add to my delivery time?
Embroidered and customised products are delivered within 7–10 working days, rather than our standard 3–5 working days.
Can I see a proof before production?
Can I see a proof before production?
Yes, we'll email you a proof before production begins, with the option to request revisions and changes.
Bulk & Business Orders
Do you offer discounts for bulk orders?
Do you offer discounts for bulk orders?
Yes, we offer discounts on bulk orders. Get in touch with our team at info@harveys.co.uk or 0161 624 9535 to discuss your requirements.
Can I set up a business account?
Can I set up a business account?
Yes, and we also offer credit terms for business customers. Get in touch with our team at info@harveys.co.uk or 0161 624 9535 to set things up.
Do you offer invoicing or purchase orders?
Do you offer invoicing or purchase orders?
Yes, we offer both invoicing and purchase orders for business customers. Get in touch with our team at info@harveys.co.uk or 0161 624 9535 to set this up.
Can you kit out my whole team?
Can you kit out my whole team?
Yes, we work with businesses of all sizes to kit out their whole team, with dedicated account support along the way. Get in touch with our team at info@harveys.co.uk or 0161 624 9535 to get started.
How do I place a large or repeat order?
How do I place a large or repeat order?
Get in touch with our team at info@harveys.co.uk or 0161 624 9535, and we'll help set up your large or repeat order with dedicated account support.
Do you have a dedicated account manager?
Do you have a dedicated account manager?
Yes, business account customers are assigned a dedicated point of contact to support them.