Delivery & Returns Policy
Delivery Information
| Delivery Method | Details | Cost |
|---|---|---|
| Free Speedy Delivery | UK mainland · orders over £75 (excl. VAT) 2-3 working days delivery |
FREE |
| Speedy Delivery | UK mainland · orders under £75 (excl. VAT) 2-3 working days delivery |
£4.95 |
| Highlands & Islands Delivery | All Highlands & Islands postcodes 3-5 working days delivery |
£9.95 |
- All prices exclude VAT.
- Orders placed before 1pm (Mon–Fri) are usually dispatched the same day.
- Embroidery orders may add an average of 2–4 working days.
Dispatch Timelines
- Non-embroidered items: Usually dispatched same day if ordered before 1pm (Mon–Fri). Peak times may take an average of 2–4 working days.
- Text embroidery: 3-5 working days.
- Logo embroidery: 3-5 working days from logo approval. Contact us for logo embroidery.
- You’ll receive a dispatch confirmation with tracking once shipped.
Click & Collect
- If you’re near our factory (just outside Manchester city centre), you can collect your order directly.
- Select Click & Collect at checkout and we’ll notify you when it’s ready.
Urgent & Emergency Orders
- If you need your order urgently for an emergency or unexpected shift, please contact us.
- We’ll always do our best to fast-track urgent orders wherever possible.
Returns
- Standard returns (28 days): Return non-personalised items within 28 days — items must be unworn, unwashed and in original packaging.
- Refunds: Processed within an average of 7 working days after inspection.
- Return postage: For change-of-mind returns, customers are responsible for return shipping costs. If the item is faulty or incorrect, we’ll cover the return postage.
- Exclusions: Personalised and embroidered items are non-returnable unless faulty.
