FAQ page
Products & Sizing
Do your garments come in different sizes?
Do your garments come in different sizes?
Yes – most of our products are available from XS to 3XL. You’ll find detailed sizing information on every product page.
Is there a size guide I can follow?
Is there a size guide I can follow?
Yes. We include chest, waist, and length measurements to help you choose the best fit for your team. We also have a guide on how to measure for the perfect fit.
Are the styles unisex?
Are the styles unisex?
We offer a mix of unisex and gender-specific fits. Each product clearly states how it’s designed to fit.
Will my garments shrink in the wash?
Will my garments shrink in the wash?
Our fabrics are made to last and are pre-treated to reduce shrinkage. Just follow the care label for the best results.
Are your garments suitable for commercial laundering?
Are your garments suitable for commercial laundering?
Yes – many of our garments are made to handle industrial washing. You’ll find the exact wash temperature and care instructions on each product page.
Embroidery & Custom Options
Can I add a logo or name to my garments?
Can I add a logo or name to my garments?
Yes – we offer both embroidery and printing. Whether it’s names, job roles, or full company logos, we’ll help you customise your uniforms.
How long does embroidery take?
How long does embroidery take?
Once you’ve approved your artwork, embroidery usually takes around 3–5 working days. These timelines depend on stock levels. Your dispatch date will be confirmed once your order is approved. If you would like further information regarding dispatch times for customised products, please contact us – we're happy to help!
For further information, please read our embroidery information page.
Can I see a preview of my embroidery before it’s stitched?
Can I see a preview of my embroidery before it’s stitched?
Yes – we’ll send you a proof to approve before we begin production.
What colours can I choose from?
What colours can I choose from?
We offer a wide range of thread colours including navy, white, pink, copper, mint green, and more. For text embroidery, you’ll choose from a preset list before ordering. For logos, we have access to virtually any thread colour you need.
Delivery & Shipping
Is there a delivery charge?
Is there a delivery charge?
Is there a delivery charge?
Our delivery charges are:
- UK mainland orders over £90 (inc. VAT) – Express Shipping: Free
- UK mainland orders under £90 (inc. VAT) – Express Shipping: £4.95 (ex. VAT)
- Highlands & Islands (including Isle of Man): £9.95 (ex. VAT)
Please read our delivery & returns page or contact us for further information – we’re here to help!
How long does delivery take?
How long does delivery take?
Orders are sent via DHL’s Express Delivery Service and arrive within 1–2 working days from dispatch.
Non-embroidered items ordered before 1pm (Mon–Thurs) are usually dispatched the same day, but can take 2–4 days depending on stock.
Text embroidery: dispatched in 2–5 working days
Logo embroidery: dispatched in 4–5 working days from logo approval
Your embroidery rep will confirm estimated dispatch once your order is approved. If you have further questions, please contact us – we’re happy to help.
Additionally, please refer to our Delivery & Returns Policy for further information.
Can I track my delivery?
Can I track my delivery?
Yes – you’ll receive a tracking link by email once your order is dispatched. Please contact us if you have any tracking issues – we’re here to help!
Do you ship internationally?
Do you ship internationally?
Yes, we are happy to supply companies outside of the UK. For delivery times and pricing , please contact our team for further information!
Returns & Exchange
What’s your returns policy?
What’s your returns policy?
You can return any non-personalised items within 28 days, as long as they’re unworn and in original packaging. Customised or embroidered items can’t be returned unless faulty. Please read our Delivery & Returns Policy page for further information.
How do I return something?
How do I return something?
To return an Item, please use the returns form included within your order. If no longer have access to this form, please use this link to download a copy for printing. If you need help with this process, please read our Delivery & Returns page or contact us here for further guidance.
What if my item is faulty or damaged?
What if my item is faulty or damaged?
We’re sorry about that. Use the returns form and we’ll either send a replacement or issue a full refund once received.
Can I exchange my item for a different size?
Can I exchange my item for a different size?
Yes – we’re happy to exchange if the item hasn’t been personalised and your requested size is in stock. Please refer to our Delivery and Returns Policy page for further information.
Do you cover return postage?
Do you cover return postage?
If there’s a fault or error on our part, we’ll cover the return postage. For all other returns, customers are responsible for the cost of sending items back. Please refer to our Delivery & Returns Policy page for further information.
Can I cancel or change my order?
Can I cancel or change my order?
If your order hasn’t been customised or dispatched, we’ll do our best to help. Please call or email us as soon as possible – contact us here.
Payment & Ordering
What payment methods do you accept?
What payment methods do you accept?
We accept all major debit and credit cards through Stripe, as well as PayPal and Google Pay. For approved business customers, we also accept bank transfer.
Is payment secure on your site?
Is payment secure on your site?
Yes – all payments are processed through trusted, encrypted platforms. Your card details are never stored or shared. For further information regarding payments and privacy, please read our Privacy Policy page.
Can I change or cancel my order after I’ve placed it?
Can I change or cancel my order after I’ve placed it?
If your order hasn’t been customised or dispatched, we’ll do our best to help. Contact us as soon as possible.
Can I place an order over the phone or by email?
Can I place an order over the phone or by email?
Yes – we’re happy to take orders over the phone or by email, whichever is easier for you!
Our Sales Line is: 0161 624 9535
Our contact email: info@harveys.co.uk
Bulk Orders & Business Support
Do you offer discounts for larger orders?
Do you offer discounts for larger orders?
We do – many of our products have bulk pricing starting at 10 units, with further discounts at 25+, 50+, 100+, and beyond.
Bulk pricing is available on selected products – volume discounts are listed on the product page, or you can get in touch for a tailored quote.
We have a team of trained sales staff who are experts in helping customers find the right uniform solutions for them, please contact us and one of our team will be in touch promptly to assist you.
Can I open a business account with credit terms?
Can I open a business account with credit terms?
Can I open a business account with credit terms?
Yes – we offer 30-day terms to approved organisations and flexible payments where necessary. Please fill out our Credit Account Application Form to get started and a member of our accounts department will be in touch promptly to guide you through the process.
Do you supply uniforms across multiple sites?
Do you supply uniforms across multiple sites?
Yes – we work with care groups, hospitality teams, and more. We can split invoices and deliveries across locations. Get in touch and we’ll guide you through the process and assist you – we’re here to help!
Can someone help me choose the right products for my team?
Can someone help me choose the right products for my team?
Of course – we’re here to help with product selection, sizing, and branding. Our team of expert sales staff are here to help guide you through the process of finding the best uniform solution for your needs. Please contact us here and one of our team members will be in touch promptly!
Care Instructions
How do I care for my garments?
How do I care for my garments?
All care instructions are listed on the relevant product pages under the description, and on the garment label itself.
Does embroidery stay intact after washing?
Does embroidery stay intact after washing?
Yes – our embroidery is professionally stitched and built to last. With the right care, it’ll stay smart for years.
Will the colours fade?
Will the colours fade?
Our fabrics are colourfast under standard washing conditions, so colours remain vibrant wash after wash.
Customer Support
How can I get in touch?
How can I get in touch?
You can reach us by email, phone, or through the contact form on our website. We are here to help, our expert team of customer service and sales staff will do everything to ensure that you get the best possible uniform experience. We don’t believe in robots automating customer experiences!
Our Sales Line is: 0161 624 9535
Our contact email is: info@harveys.co.uk
What are your customer service hours?
What are your customer service hours?
We’re available Monday to Thursday, 8am to 5pm, and Friday from 8am to 4pm (excluding bank holidays). During the Christmas Period, we will inform all customers of absence dates.
How quickly do you respond to enquiries?
How quickly do you respond to enquiries?
We’re available Monday to Thursday, 8am to 5pm, and Friday from 8am to 4pm (excluding bank holidays).
CONTACT US HERE: Our phone lines are open throughout these hours — feel free to give us a call. For email enquiries, we aim to respond within one working day, often much sooner. Our friendly customer service and sales staff will be happy to assist you!
During the Christmas period, we’ll notify all customers in advance of any planned closure dates.
Can I speak to someone about uniforms for a large team or multiple locations?
Can I speak to someone about uniforms for a large team or multiple locations?
Yes – our team regularly supports group orders across multiple sites. Whether you’re just starting out or managing an established team, we’ll keep things simple and consistent.
We have a team of trained sales staff who are experts in helping customers find the right uniform solutions for them, please contact us and one of our team will be in touch promptly to assist you.
Is there someone who can help me choose products?
Is there someone who can help me choose products?
Definitely – we’ll help you find the right fit, colours, and styles for your team. We believe in real customer service, not robots. Therefore, feel free to contact us and we will be there to help you promptly.
