Is there a delivery charge?

Our delivery charges are:

• UK mainland orders over £90 (inc. VAT) – Express Shipping: Free
• UK mainland orders under £90 (inc. VAT) – Express Shipping: £4.95 (ex. VAT)
• Highlands & Islands (including Isle of Man): £9.95 (ex. VAT)

Please read our delivery & returns page or contact us for further information – we’re here to help!

Orders are sent via DHL’s Express Delivery Service and arrive within 1–2 working days from dispatch.

Non-embroidered items ordered before 1pm (Mon–Thurs) are usually dispatched the same day, but can take 2–4 days depending on stock.

Text embroidery: dispatched in 2–5 working days
Logo embroidery: dispatched in 4–5 working days from logo approval

Your embroidery rep will confirm estimated dispatch once your order is approved. If you have further questions, please contact us – we’re happy to help.

Additionally, please refer to our Delivery & Returns Policy for further information.

Yes – you’ll receive a tracking link by email once your order is dispatched. Please contact us if you have any tracking issues – we’re here to help!

Yes, we are happy to supply companies outside of the UK. For delivery times and pricing , please contact our team for further information!

Orders are sent via DHL’s Express Delivery Service and arrive within 1–2 working days from dispatch.

Non-embroidered items ordered before 1pm (Mon–Thurs) are usually dispatched the same day, but can take 2–4 days depending on stock.

Text embroidery: dispatched in 2–5 working days
Logo embroidery: dispatched in 4–5 working days from logo approval

Your embroidery rep will confirm estimated dispatch once your order is approved. If you have further questions, please contact us – we’re happy to help.

Additionally, please refer to our Delivery & Returns Policy for further information.

Yes – you’ll receive a tracking link by email once your order is dispatched. Please contact us if you have any tracking issues – we’re here to help!

Yes, we are happy to supply companies outside of the UK. For delivery times and pricing , please contact our team for further information!

You can return any non-personalised items within 28 days, as long as they’re unworn and in original packaging. Customised or embroidered items can’t be returned unless faulty. Please read our Delivery & Returns Policy page for further information.

To return an Item, please use the returns form included within your order. If no longer have access to this form, please use this link to download a copy for printing. If you need help with this process, please read our Delivery & Returns page or contact us here for further guidance.

We’re sorry about that. Use the returns form and we’ll either send a replacement or issue a full refund once received.

Yes – we’re happy to exchange if the item hasn’t been personalised and your requested size is in stock. Please refer to our Delivery and Returns Policy page for further information.

If there’s a fault or error on our part, we’ll cover the return postage. For all other returns, customers are responsible for the cost of sending items back. Please refer to our Delivery & Returns Policy page for further information.

If your order hasn’t been customised or dispatched, we’ll do our best to help. Please call or email us as soon as possible – contact us here.